create better work.
6 Effects of a Broken Operation
How we improve the system (operation) driving your current reality...
Step 1: Strategic Direction
We will get ruthlessly clear about your objectives in four specific timelines, allowing us to identity the precise, focused pathway that will move you forward. Without this level clarity, you risk chasing distractions and reacting instead of leading with intention.
Step 2: Structure
Next, we will build the org maps, processes, and role descriptions needed to mobilize those objectives. This will bring your expectations and standards to life and release your operation from leader dependency. Without this, everything and everyone will always demand your limited time and effort.
Step 3: Calendar
Last, we enhance your calendar with four crucial events throughout the year that keeps you and this system on track, ensuring you’re thinking about the right things at the right time. Without this rhythm, your plan drifts, threats creep in, and opportunities slip away before you can grab them.
fron•tier
noun. The edge of understanding and achievement.
AKA ... "So, what do we do next?"
You see where you want to go and set objectives in that direction while navigating the day-to-day grind, knocking out endless behind-the-scenes tasks, and addressing the urgent needs of everyone around you.
It takes a high degree of focus to weave these strands into a smooth operation that thrives. This type of frontier is not for everyone. You know that. You started because you know it is thrilling and meaningful to create something of value, not because it would be easy.
For 15+ years, I've partnered with leaders who take on frontier-level work and ambitions. I’ve helped them transform chaos into harnessed potential, freeing them up to focus on what matters most.
Stop Giving Strong Work Ethic, Good Strategy, and AI Solutions to a Broken Operation.
Most owners, managers, and leaders look to gain traction by working harder or implementing "cutting edge" productivity methods, AI solution and new marketing strategies.
The truth? It’s about your system.
Until you fix the way you operate, every effort will be a bandaid to an underlying issue. I'm ALL FOR AI and marketing solutions, but ONLY WHEN your operation is prepared to extract the benefits.
LEARN MOREMeet Jeremy Rivers
For the last 15+ years I've been a team leader, operator, strategist, and "the other guy." Roles where I've been able to partner with high-potential leaders, setting them up to thrive and succeed. This is how I'm designed, wired, and where I thrive. Every great leader deserves (and has) an "other guy" in their lineup.
I know the stress and pressures of not enough time or money, endless responsibilities, ambitious objectives, and teams relying on you. We could swap some stories.
My services address these tensions by focusing on two key areas: operational effectiveness and building strong team leadership.
Bottom line ... I'm on a mission to repair and revive work environments for the sake of the people inside of them. I do that by harnessing their God-given potential with powerful frameworks and honest accountability.
If you're ready for that, and finally done with the way things are, sign up for my next Better Op Challenge to get the ball rolling.
Below, you can read more about my story, experiences, and what brought me to this point.
MY STORYMy Story
In my early twenties I experienced the harm caused by good ideas, with good strategies, implemented with weak work practices. Notions of “purpose”, “faith”, and “passion” were used to justify gaps in skill and poor oversight, leading to dysfunctional cracks in the culture. Those cracks allowed over-spiritualized, over-idealized mindsets to give way to a toxic approach to work. My wife and I experienced the fallout firsthand, facing mistreatment that nearly shattered our faith. Because of this, we vowed never to work for a faith-based organization again. Be careful of the promises you make in haste and pain.
Years later I was given the chance to lead a faith-based non-profit with the role of leading the operations and team. I accepted, anxious and determined to not repeat past mistakes. Drawing on my experiences, I researched and implemented best practices from smart people to build a healthy, high-performing team and culture. Over eight years, we refined this approach and developed a model for an adaptable, effective, and purpose-driven operation that could thrive under wild circumstances.
As COO, I led the operational strategy and team culture as we grew from a team of 3 employees to 45, across 10 departments inside a complex 8-figure non-profit. As our work was set in the college international travel industry we found ourselves navigating and adapting around challenges to our business such as the global pandemic and the recent Israel/Hamas war. In those eight years, we successfully sent over 11,000 young leaders on life-changing experiences to the Holy Land.
We accomplished things I will be proud of for the rest of my life. At the top of the list is the operation we ran. An operation with amazing people that I’m proud to call friends today. We tackled unscripted challenges relentlessly and punched far above our weight.
It was the ride of a lifetime, and I’m honored to have been a part of it.
I learned a lot through these two significant chapters of my life. Right at the top of that education was, “If you’re not keeping the score, you're just playing games.” Playing games with your time, your money, your people, your talents, and your purpose.
My Experience
Today I am an executive coach certified through the International Coaching Federation (ICF) and the John Maxwell Company, with leadership and business strategy certificates from Harvard, MIT, and the University of Illinois on how to implement strategies and measure performance.
Before stepping into executive leadership, I served as a Student Pastor for five years as an ordained minister and owned a small fitness business. I’ve experienced firsthand the stress and pressures of not having enough time and money, juggling endless responsibilities, and holding the weight of it all.
My professional services and coaching focuses on two key areas: operational effectiveness and building strong teams to address these tensions. I help leaders develop sustainable and effective approaches to leading their work and teams by aligning clear visions with actionable day-to-day plans and measurable outcomes.
Wishing you the best,
Jeremy
Working alongside Jeremy was one of the most rewarding professional experiences of my career. He brought a unique blend of strategic vision, steady leadership, and genuine care for the people he worked with. Whether navigating long-range planning or responding to day-to-day learnings, Jeremy consistently led with clarity, kindness, purpose, and integrity.
What set Jeremy apart from other leaders was his ability to inspire others. He could see potential where others only saw roadblocks. His leadership consistently led our team toward a shared mission with enthusiasm and focus. Jeremy led by example, modeling what it meant to lead with both strength and humility simultaneously.
I continue to admire Jeremy's vision and commitment to excellence, and it is an honor to recommend him.
Ashley P.
Non-Profit Executive
Mattanah D.
Director of Marketing, Christ Church
I had the privilege of working alongside Jeremy Rivers for nearly seven years, and he stands out as one of the most exceptional leaders I’ve known. Jeremy’s deep compassion and empathy are the foundation of his unparalleled ability to align people with mission and strategy. His expertise in change management, conflict resolution, and leadership efficiency is matched by his ability to communicate complex ideas with clarity. As a master of organizational development, he listens intently, diagnoses challenges with precision, and delivers actionable insights that inspire confidence.
Luke B., Ph.D.
Non-Profit Executive
I can confidently say Jeremy is one of the most insightful and impactful individuals I’ve ever worked with. What truly sets Jeremy apart is his ability to operate at both the 30,000-foot view and in the trenches. His knack for connecting dots others might miss, combined with his gift for asking insightful questions, is nothing short of a superpower.
Since working alongside Jeremy for nearly a decade as a soloprenuer, my business has grown substantially, thanks to partnering with his strategic insights and practical solutions that inspire and drive meaningful change. His experience, track record of success, and deep relational approach make him both relatable and highly effective.
Ben J.
Small Business Owner
Tiffany W.
Non-Profit Leader
Jeremy is a right Good Will Hunting when it comes to organizational leadership! His ability and expertise have helped me grow as a professional and seek success beyond what I thought possible for myself. Under his coaching, I began to see the potential I truly had, and it was Jeremy who had pulled that out of me. My friends and family ask how I’m able to do the things I’m now doing, and I credit Jeremy with unlocking that path forward for me. He took what I had, helped me see how to be better — exemplified it even — and gave me the tools to make it happen for myself. I cannot recommend enough working with Jeremy to maximize your professional and personal advancement!
Harrison K.
Author & Former Colleague
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Call it a long distance partnership.
I send short emails with questions and ideas in the middle of your work day to get you thinking differently about your operation and team leadership while it's happening.
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